![]() To the customer on the other end of the line the distinction, while important, is invisible. We work for one such outsourcer, though you'd never know it just to talk to us. Because of the expense of housing and running a technical support operation, many computer manufacturers choose to outsource the work. We don't really work for the company we say we work for. Ken, and those of us who are left, are angry because for the most part we don't have them. It might be tempting to believe that the customers are driving the techs away, that they just can't take the stress of dealing with endless complaints and callers driven to near madness by interminable holds. A new crop of techs hit the floor last week, and two of them are already gone. We've been tech-support representatives for six weeks and already a third of our training class has left. His conversations with the higher-ups all end with Ken screaming, "This is bullshit! Total bullshit!" and hanging up. ![]() None of us is sure how he gets away with it, especially considering that Ken saves his real anger for dealing with management. Now, standing near my cube, screaming in the urgent and gravelly tones of a mid-40s chain smoker trapped in a non-smoking building, Ken tells a customer, "Quit whining and go get a damn screwdriver. Lots of us jot down Ken's more memorable tirades and compare notes on our breaks. Ken is always yelling, and that's why we love him. Ken is standing in the aisle, tethered to his cube by the spiraled umbilical of his headset, holding an unlit cigarette, and yelling. Our clueless bunch is now part of the technical-support staff for one of the world's top three computer manufacturers, and in seven days we're going to be taking your calls. I'm listening to them battle for the crown of incompetence as I'm dealt a new hand of cards when a frightening thought occurs to me. An impromptu contest develops to see exactly who knows the least. Others admit they haven't even gotten that far. Several people confess that they've never done more with a computer than check their e-mail. The fact that we're being paid largely to sit around and entertain ourselves has been the source of lots of jokes and smiles, but in the back of our minds we can't help but be concerned. "The Matrix" is playing on someone's laptop and has attracted a small crowd in the back of the room. By now many of my classmates have begun to bring cards, magazines and DVDs to pass the time. ALSO PLEASE ME MAN ENOUGH TO SUGGEST PARALLELS IF U GUYS ARE'NT GOINT TO FIX THIS.ĪFTER ALL WE ARE TALING ABOUT A CORE 2 DUO UNIT WITH 4 GB OF RAM AND A 500 GB SSD!!!! IT S NOT LIKE I'M ASKING YOU TO GET A BEOWOLF CLUSTER RUNNING ON MY 5 SE/30s!!!! (Ask an adult or try Mactracker or Wikapedia if you don t know what an SE/30 is please).Ĭlass officially started three hours ago, but our instructor has not yet arrived. PLEASE LET ME KNOW WHAT YOUR ACTION PLAN IS ASAP. NO MATTER HOW EUPHEMISTICALLY YOU TRY TO SPN IT: "TOUGH SHIT, BUDDY" IS NEVER AN ACCEPTAVLE RESPONSE. AND SHE LOOKS AT YOU FOR A MINUTE AND SAYS "WELL.NOT MUCH ELSE CAN BE DONE.SINCE AN OLDER PART, IT'S UNLIKELY TO BE FIXED." LASTLY I HOPE YOUR OWN WORDS OF INDIFFERNECE DON'T COME BACK TO HAUNT YOU.THAT GODFORBID IF YOU NEED TO VISIT THE DOCTOR SOMEDAY. IN EFFECT V4 HAS DESTROYED 75% OF MY BUSINESS OVERNIGHT! V4 MAY AS WELL HAVE BEEN A VANDAL WITH A SLEDGEHAMMER WHO BROKE INTO MY OFFICE OVERNIGHT AND DESTROYED 3 OUT OF 4 OF MY KEY MACHINES. SHOULD I JUST SWITCH TO PARALLELS 7 - BE HONEST PLEASE - IF U GUYS AREN'T GOING TO FIX THIS DEBACLE WITHIN THE NEXT 5 - 7 DAYS THEN I HAVE TO MAKE ANOTHER MOVE. ![]() IF I DOWNGRADE THEN DOES THAT MEAN MY NEW LION SERVER VM IS EFFECTIVELY "DOA"?!? I NEED U TO TELL ME HOW AM I GOING TO GET UP AND RUNNING AGAIN?ĪRE YOU GUYS GOING TO BE FIXING YOUR BROKEN APPLICATION MUY RAPIDO?ĪM I SUPPOSED TO DOWNGRADE TO VERSION 3? IF SO EXACTLY HOW DO I DO THIS? I HAVE PUSHED 100s OF MY CLIENTS TO VMWARE INSTEAD OF PARALLELS B/C I HAD REGARDED YOUR COMPANY SO HIGHLY. IT WOULD HAVE BEEN NICE TO MAYBE GIVE US LOWLY MACBOOK OWNERS A LITTLE HEADS UP ****BEFORE**** OUR ENTIRE VIRTUAL NETWORKS WERE NUKED!!!!! THIS CAUSES ME TO BELIEVE THAT YOU GUYS KNEW ABOUT THIS IN ADVANCE. TOUGH COOKIES / NOT OUT PROBLEM / GET USED TO IT TONE THAT YOU TAKE IN THE "Not much else that can be done with this release." PART OF YOUR REPLY!!!! THE OTHER VERY FRUSTRATING THING IN YOUR REPLY IS THE WHOLE "TOO BAD. WHAT IS THE TIMETABLE FOR YOU GUYS ANNOUNCING A FIX? WHY DID EVERYRHING WORK GREAT UNDER FUSION 3.X THEN?!?!?!? I ALSO DONT APPRECIATE HOW YOU GUYS ARE PRETTY MUCH BLAMING APPLE/INTEL. I TRIED DIFFERENT COMPATIBILITY SETTINGS = NOTHING! I HAVE 3D = OFF, AERO = OFF, THEME-= BASIC => NO HELP!!!!!!!!! NOW I HAVE 50+ GIGS OF UNSTABLE AND USEABLE CRAP TO BE BLUNT. YESTERDAY I HAD A PERFECTLY HUMMING IMPLEMETATION OF VMWARE 3 WITH 10.6 SERVER, WIN 7 ULTIMATE, AND OPENSOLARIS.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |